Terms of Use

TERMS OF USE

INTRODUCTION

The Platform is a technology platform that allows users to browse and book Offices by registered Office Providers via the Platform. The Platform may also offer a method for Customers to rate Offices that are personally experienced where each Customer is solely responsible for their own experience and ratings. The Platform does not provide (or intend to provide) the Offices itself and neither does it recommend any of the Offices or Office Providers.

These Terms are read in conjunction with the Privacy Policy and govern use of the Platform.  These Terms are deemed to apply and bind into agreement, any individual viewing the Platform and not only Customers.

By using or viewing the Platform, Customers automatically consent (without any limitation or qualification) to the Terms that form a valid and binding contract between OFFICE TAG and the Customers.

Customers are instructed to NOT USE the Platform if they have not read and do not agree to the Terms.

DEFINITIONS

     Capitalized terms shall have meanings as defined below:

AED

means the Arab Emirate Dirham, the official currency of the United Arab Emirates.

Booking or Bookings

means the bookings and reservations of an Office or Offices made by Customers through the Platform.

Booking Fee

means the fees or portion of it paid by Customers through the Platform for Bookings.

Customer or Customers

means an individual end user being an individual consumer or social groups registered on the Platform who access and make Bookings through the Platform.

Featured Spaces

means the temporary promotional offers of certain featured Offices on the Platform available through the Platform for Customers for Offices or related products or services.

Office or Offices

means the access, Offices and benefits provided by the Office Provider through the Platform provided by OFFICE TAG.

Office Provider or Office Providers

means the individuals or entities who manage, own, list and supply Offices on the Platform.

Platform

means the website and online technology platform operated also as a mobile application owned and managed by OFFICE TAG, accessed by Customers which will permit Office Providers to promote and obtain reservations of their Offices, arrange Featured Spaces for Customers, for Customers to register accounts, make Customer individual profiles and make and manage Bookings.

Terms

means these platform terms and conditions.

UAE

means United Arab Emirates.

2.  ACCESS TO PLATFORM

2.1

The Offices are listed by the Officer Providers and accessible for Bookings through the Platform. OFFICE TAG does not guarantee the quality or accuracy of any content on the Platform.

2.2

Subject to Customers’ compliance with these Terms, OFFICE TAG grants Customers a limited, non-exclusive, non-transferable license to:

(i)

access and use the Platform solely in connection with Bookings; and

(ii)

access and use any content, information and related materials that may be made available through the Office Providers, in each case solely for Customers personal and non-commercial use

2.3

Any rights not expressly granted in these Terms are reserved by OFFICE TAG.

2.4

Customers may register to book Offices through the Platform following registration. Customers may complete registration by providing basic information that will be saved on secure servers for the purposes of facilitating Bookings. Kindly read the Privacy Policy to determine how personal information shall be saved, used and disseminated and how Customers may have the right to opt out of continuing to share personal information. Customers are obligated to ensure any information provided OFFICE TAG is accurate and true. If in the future there is any change in registration Customer’s personal information, the Customer may use the option available to amend his/her details. Upon successful completion of registration, Customers are provided with a username and password and it is the Customer’s responsibility not to share this information with anyone and to ensure such username and password is kept strictly confidential.

2.5

Registration on the Platform is restricted to one Customer per registration and is not transferable to any third party

2.6

OFFICE TAG retains complete rights at any time and without reason, advance notice, limitation or liability, to terminate or restrict access to the Platform or not accept or decline registration of a user account or to not accept or decline Bookings. 

2.7

In the event a Customer loses details to its username and password to the Platform they are obligated to immediately inform OFFICE TAG.

2.8

The Platform does not deal with nor wishes to deal with, any individual, user or entity that has international sanctions (whether trade, military, economic or otherwise) against them by an international, national or regulatory authority. If any Customer is one of such sanctioned individuals or entities, or belongs to a sanctioned country or entity or region, or regularly deals with sanctioned individuals/entities, please DO NOT use the Platform. The Platform and OFFIE TAG do not and will NOT deal or provide any Offices or services or engage with any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.

3. USE OF PLATFORM

3.1

In the event a Customer loses details to its username and password to the Platform they are obligated to immediately inform OFFICE TAG.

3.2

The Platform shall not be used to transfer viruses, contaminating or destructive features or trojans, make any false, fraudulent or speculative reservation or to post or transmit any unlawful, defamatory, threatening, indecent, obscene, pornographic or profane material or any material that will constitute or encourage conduct that would be considered a criminal or civil offense or otherwise violate any law. For clarification, the Platform may not be used for any purpose that is unlawful or is prohibited by these Terms.

4. BOOKINGS

4.1

Once a Booking is made, the confirmation will be sent electronically to the registered email address subject to the terms of the specific Bookings. All Bookings shall have a reference number.

4.2

All Customers are obligated to accept, honour and fulfill the terms of successful Bookings.

4.3

Bookings may not be sold, transferred or otherwise redeemed for cash.

4.4

Customers are to provide its Booking reference number to the Office Provider at the time of redemption of Bookings. If the Office Provider refuses to honor its commitments to the Customers, OFFICE TAG reserves the right to refund the Booking however such refusal from the Office Provider must be documented, evidenced and OFFICE TAG should be informed within seven (7) days of any refusal by a Office Provider.

4.5

The Office Provider may cancel or change the allocated Office without extra charge and such change or relocation shall be subject to approval by OFFICE TAG and the Customers. Changes in the Offices if not acceptable to the Customers, provide the Customers with the automatic option to cancel its Bookings and claim full refund through its original mode of payment.

4.6

All Bookings that are successfully booked by Customers shall be classified as “Successful Bookings” that means and includes Bookings that are marked on the Platform as “confirmed” being those Bookings that are successfully paid for and which the Office Provider has accepted.

5. CHARGES AND PAYMENTS

5.1

Customers are responsible to pay the full Booking Fee in cleared funds to OFFICE TAG before any Bookings are confirmed.

5.2

All payments shall be processed in AED and should be received by OFFICE TAG in cleared funds.

5.3

Value added taxes or other taxes may become applicable on Bookings and may be claimed from Customers as applicable and payable under applicable laws, without condition or reservation.

5.4

Payments made via the Platform may be accepted using Visa and MasterCard credit/debit card in AED (United Arab Emirate Dirhams) or any other agreed currencies and in such case Customers’ credit/debit card will be immediately charged when Bookings are made. All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to third parties. Details provided through Bookings may be provided directly to an authorised payment provider via a secured connection. The cardholder must ideally retain a copy of the transaction records, details of Bookings and Office Provider policies and rules. Multiple transactions may result in multiple postings to the card-holders’ monthly card statement. Please refer to the Privacy Policy for more information. Customers may be required to upload a copy of a verifiable and legally issued identification or trade license for vetting Bookings and verifying identity, which Customers consent to do, if requested. If Customers decline to verify Bookings or their identity, the Booking may not be processed or accepted.

5.5

With respect to credit card and debit card transactions, it is each Customer’s responsibility to check with its bank prior to making a Booking, that their bank does not levy any additional service, loyalty or convenience, finance, foreign exchange or other charges and fees for use of such cards. OFFICE TAG will not be held responsible or liable for any excess charges made by banks to Customers’ credit or debit cards. In future OFFICE TAG may offer other modes of payment and in such case Customers will still be liable in accordance with the above provision for any excess or associated charges.

6. CUSTOMER REPRESENTATIONS AND WARRANTIES

6.1

In using the Platform, Customers make the following representations and warranties to OFFICE TAG:

(i)

Customers are of 18 years and older, are legally allowed to view the Platform and transact via the Platform (if and as required);

(ii)

Customers are fully responsible to provide valid, true, complete and accurate information at the time of registration on the Platform;

(iii)

Customers unconditionally consent to its registration information being used for the Booking of Offices and to being transferred to the Office Providers and for use, storage and dissemination in accordance with these Terms and the Privacy Policy;

(iv)

The Platform and any content on and from the Platform will be used for Customers’ professional use only in accordance with the Terms;

(v)

The security of Customers’ username and password on the Platform shall be Customers’ sole responsibility and Customers will immediately notify OFFICE TAG if they lose access to their user account;

(vi)

In accessing the Platform Customers will not seek to interrupt, interfere or act in any manner whatsoever that may be contrary to the Terms or the laws of the United Arab Emirates;

(viii)

Customers will not transact on the Platform on behalf of third parties unless they are validly and legally authorized to do so;

(ix)

It is Customers’ responsibility to be properly licensed and to ensure they are certain and understand all aspects of any Offices and Office Providers prior to making any Bookings. Once a Booking is made through the Platform, any cancellations shall be in accordance with the Cancellation Policy in these Terms. A Booking is complete once its terms are accepted and paid for, irrespective of whether or not the Offices are subsequently used or not;

(x)

Downloads from the Platform are not permissible except in case of downloading the contract or order form for Bookings;

(xi)

Customers understand, agree and acknowledge that OFFICE TAG are not a developer, supplier, seller or reseller of the Offices;

(xii)

Customers understand, agree and acknowledge that OFFICE TAG does not recommend or advise upon any particular Offices or Office Providers;

(xiii)

Customers understand, agree and acknowledge that any contract for supply of Offices is strictly between Customers and the respective Office Providers;

(xiv)

Customers are solely responsible for any disclosures of information made directly to the Office Providers; and

(xv)

Customers understand, agree and acknowledge that OFFICE TAG does not make any guarantees or representations about the quality, timeliness, safety or delivery of the Offices and Customer agrees that OFFICE TAG are relieved and indemnified from any issues or claims between Customers and the Office Providers or anything related to the Offices.

7. OFFICES

7.1

Each of the Offices are subject to further terms and conditions and Customers are obligated to carefully read the specific terms or conditions of each Booking prior to completing the Booking. Customers shall be bound by these Terms and the specific terms of the Offices, and if there is any inconsistency between the specific terms of the Offices and these Terms, the specific terms of the Offices will prevail.

7.2

The Platform acts only as a conduit for Customers to acquire Offices from Office Providers provided that all Offices advertised on the Platform are subject to the specific terms and conditions attached with each of the respective Offices. Accordingly, OFFICE TAG have no liability whatsoever for any Offices and Customers expressly agree and acknowledge that their sole and exclusive rights and remedies with respect to any Offices advertised on the Platform are against the respective Office Provider and not against OFFICE TAG. Taking into account the above mentioned exclusion of liability, in case any liability is established by a judicial authority with jurisdiction in a matter against us, Customers expressly acknowledge and agree that the maximum limit for any liability claim shall not in any event exceed the amount received by OFFICE TAG for the Booking in dispute.

8. REFUNDS & CANCELLATION POLICY

8.1

Cancellations of Bookings, once confirmed are not permitted unless otherwise agreed or approved by OFFICE TAG and the Office Provider.

8.2

As a general rule, all paid amounts are non-refundable. Approved cancellations may incur a cancellation fee, regardless of the reason of cancellation.

8.3

If any issue arises with a Booking such that any Customer believes it is entitled to a refund or exchange, then OFFICE TAG will endeavor to assist the Customer in this respect with discussions with the relevant Office Provider. To the extent any refund is approved, OFFICE TAG reserves the right to provide this as a credit against Customer’s future Bookings. Such credit will always be provided less any credit card or debit card or administrative and finance charges that OFFICE TAG have had to incur during the Bookings. Refunds will always be done only through the original mode of payment.

5.5

With respect to credit card and debit card transactions, it is each Customer’s responsibility to check with its bank prior to making a Booking, that their bank does not levy any additional service, loyalty or convenience, finance, foreign exchange or other charges and fees for use of such cards. OFFICE TAG will not be held responsible or liable for any excess charges made by banks to Customers’ credit or debit cards. In future OFFICE TAG may offer other modes of payment and in such case Customers will still be liable in accordance with the above provision for any excess or associated charges.

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